If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond ASAP with instructions.
Items that have not been used, worn and are still in brand new condition must be returned within 14 days of your order date. Exchanges in size can be accommodated. Yet, due to the uniqueness of our items, a refund will be issued if the requested exchange size is unavailable.
Orders will ship within 48 hours. Monday-Friday.
Shipping is available in the Continental United States only at this time.
Currently Pollux only offers USPS standard shipping. Delivery time will be based on distance from the shipping source location.
Shipping is priced at $6.95 for orders under $100.00 (after discounts, before tax). Orders over $100.00 (after discounts, before tax) receive free shipping.
In Store Pickup
In Store Pickup is available at our Grand Junction, Colorado location ONLY with no shipping charge. In Store pickup is ONLY available Monday - Friday, excluding Holidays. Please allow a minimum of 2 hours for processing. You will receive an Awaiting Pickup email when your order is ready. Orders made before 3pm (Mountain Time) will be processed the same day. Orders made after 3pm (Mountain Time) will be processed on the next business day.
Shipping and Return Policy is subject to change without notice.